A while back, I made a short video called “Fix it? Get it first!”

It came from something I see all the time in support: how easy it is to jump to a solution before really understanding what’s going on.

The funny part is, the issue is often not what it first looks like 👀

And that small pause to ask one more question usually saves way more time than it costs 🧘‍♀️

Curious if others have noticed the same…what’s a moment where the “obvious fix” wasn’t actually the problem??